Return Policy

We want you to be 100% happy with your purchase. Which is why we offer free returns on all items. Simply post the item back within 30 days and we will give you a full refund or exchange on the purchase price of your item. We always try to be extremely fair and will work with you to achieve a solution. Bottom line, we want you happy!

- Please note that we unfortunately don't accept returns for any custom made products.

Return Instructions:

If there is a problem with your item, please get in touch with us at hello@winestash.com.au. Please provide a brief description of the problem and a photo if applicable. We will get back to you and work with you to achieve a beneficial solution. Please note that Wine Stash unfortunately does not cover any return postage costs. Please note that we are unable to accept returns for custom built wine racks, deposits or custom carpentry. All refunds will be issued within 30 days of approval.

Damages:

Every Wine Rack is fragile and the shipping process is not always kind (or easy). Most of the time we get it right, but sometimes we don't. When that happens, we fix it — with the ultimate objective of making our customers happy. If you're not happy with your recent purchase, please email us at: hello@winestash.com.au and we will get back to you as soon as possible.