Initially we were mistakenly sent the wrong product. When we rang to sort it out, no argument, an apology and the correct product was sent the same day, you can’t get better service than that. We were simply asked asked to return the wrong items when we received a return postage label.
The wine racks, absolutely fine, well made, do the job they were designed for and easy to put together.
Like I said it’s when things go wrong that you sort the men from the boys.